- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
February 2013 in Train Operations
Method of working
Security
Work environment
North East
Two reporters have contacted CIRAS to express concern that during the mentoring of Drivers on the electric units, staff are frequently being verbally abused by passengers.
February 2013 in Train Operations
Fatigue
Method of working
North East
A reporter is concerned that Guards who work the Pickering to Grosmont turn at North Yorkshire Moors Railway are unable to take a Personal Needs Break (PNBs) away from the train on some of the ten hour turns.
May 2011 in Train Operations
Method of working
Equipment
North East
The new Fassi system installed on the Tyne & Wear Metro is creating a distraction in the cab, according to one reporter.
August 2010 in Train Operations
Rules and procedures
Method of working
Communication and teamwork
Knowledge Skills and experience
North East
A reporter is concerned that Railsafe Track Workers supplied to Nexus for the Tyne and Wear Metro do not appear to be fully briefed on safety matters.
May 2010 in Train Operations
Training and briefing
Knowledge Skills and experience
Method of working
North East
A reporter has contacted CIRAS with concerns about the lack of comprehensive training given to office staff covering guard duties.
March 2010 in Train Operations
Method of working
Work environment
North East
South East
A reporter has contacted CIRAS concerned that staff working on the Newcastle to London trains are not receiving sufficient Personal Needs Breaks (PNBs) during the turnaround process at Kings Cross and are therefore unable to eat in the cabins provided at platform one, nor do they have an adequate area to eat when they board the train.
