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A safety net when all else fails

40843 Staff under pressure due to short possessions

March 2010 in Network Rail and Suppliers

tagged Workload Method of working South East

A reporter is concerned about the pressure being placed on staff due to the short time periods allowed for possessions.

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40805 & 40807 Inadequate training and high workload for customer service assistants

January 2010 in Network Rail and Suppliers

tagged Training and briefing Workload South East

Two reporters have independently come to CIRAS with concerns about inadequate banksman training and high workload for customer service assistants at St Pancras station.

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Categories

  • Network Rail and suppliers close

Themes

  • Workload close

Locations

  • South East close