- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
January 2011 in London Underground
Workload
Supervision and Management
South East
A reporter is concerned about London Underground's lone Supervisor proposals to remove some Customer Service Assistant (CSA) positions, despite the fact it may impact on the effectiveness of an emergency response.
September 2010 in London Underground
Fatigue
Workload
Rostering
South East
A reporter has contacted CIRAS regarding Rentokil-Initial staff not being allocated breaks at Hammersmith depot. According to the Working Time Directive (2003), staff should receive a 20 minute rest break for every six hours worked. However, the reporter comments that this is not happening and staff are working up to eight hour shifts without a break.
March 2010 in London Underground
Fatigue
Workload
Rostering
South East
A reporter is concerned over staff working multiple double
shifts at Associated Trade
Services.
March 2010 in London Underground
Rules and procedures
Workload
Method of working
South East
Station supervisor cover for large, interchange stations on the Jubilee line is a concern for a reporter.
March 2010 in London Underground
Workload
Rules and procedures
Supervision and Management
Communication and teamwork
South East
A reporter is concerned about untrained staff handling safety critical calls at the control centre based at Canary Wharf. In addition, a high workload in a highly pressured environment with fewer staff is causing stress and low morale amongst staff.
November 2009 in London Underground
Fatigue
Workload
Rostering
Rules and procedures
South East
CIRAS has received a report about staff working during the day in the office and then going out to do work on track at night.
August 2009 in London Underground
Workload
Method of working
Equipment
South East
Concern has been expressed regarding welders at Vital being asked to carry out fire watchman roles whilst carrying out welding duties.
August 2009 in London Underground
Fatigue
Workload
Rostering
Method of working
South East
The timing and length of personal need breaks (PNBs) are the subject of concern for a reporter.
