Report your concern online
  • Freephone: 0800 4 101 101
  • Text us on: 07507 285 887
  • Freepost: Freepost CIRAS
  • Call me back
A safety net when all else fails

53095 Self-dispatching of services at Stockport station

November 2014 in Train Operations

tagged Communication and teamwork Method of working Rules and procedures Station and platform North West

A reporter is concerned about CrossCountry Guards self-dispatching at Stockport station if Station Staff are not immediately available to assist them. This is particularly a problem when services arrive late or passengers require boarding assistance.

Continue reading this article »

52677 Clarification for locking rear doors on short platforms

May 2014 in Train Operations

tagged Method of working Rules and procedures Station and platform North West

Clarification is being sought on the procedure for securing the rear doors when stopping on short platforms.

Continue reading this article »

52550 Smoking on trams and platforms

March 2014 in Light Rail

tagged Rules and procedures Station and platform Work environment North West

Concern has been expressed that passengers are smoking both on trams and on platforms contravening the Conditions of Carriage set out by Metrolink.

Continue reading this article »

52127 Lighting issues and tripping hazards at Macclesfield station

October 2013 in Train Operations

tagged Equipment Station and platform Work environment North West

Two issues have been raised concerning Macclesfield station, which are thought to be putting passengers at risk.



Continue reading this article »

51794 Drunken passengers at Deansgate station

April 2013 in Train Operations

tagged Security Station and platform Work environment North West

Drunk and abusive passengers at Deansgate station on Friday and Saturday nights is causing concern for Conductors serving the station.

Continue reading this article »

50043 'Unreliable' back-to-back radios

February 2013 in Train Operations

tagged Communication and teamwork Equipment Station and platform North West

Station staff are concerned about the reliability of the back-to-back radios provided for employees working in Liverpool city centre stations. The stations affected are Hamilton Square, James Street, Liverpool Central, Liverpool Lime Street and Moorfields.

Continue reading this article »

41110 Potholes on access road to Crewe depot

January 2011 in Network Rail and Suppliers

tagged Station and platform Work environment North West

Concern has been expressed about potholes on the access road to the Freightliner depot at Crewe.

Continue reading this article »

41049 ‘Unsafe’ gap between train and platform at Penrith station

November 2010 in Train Operations

tagged Station and platform North West

A reporter has contacted CIRAS with concerns about the gap between the train and platform at Penrith station. The concern regards both the width and the height of the gap.

Continue reading this article »

41084 Emergency lamps ‘not fit for purpose’

November 2010 in Train Operations

tagged Method of working Equipment Station and platform North West

The new emergency lamps used by Virgin station staff in the Manchester area are perceived as 'not fit for purpose' by a reporter.

Continue reading this article »

41100 Poor condition of platform edge at Cark and Cartmel station

November 2010 in Network Rail and Suppliers

tagged Station and platform North West

The poor condition of the Lancaster bound platform edge at Cark and Cartmel station is a concern for one reporter.

Continue reading this article »

older Articles