- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
February 2013 in Train Operations
Work environment
Station and platform
Rolling stock
West Midlands
A reporter is concerned that the build-up of diesel fumes at Birmingham New Street is affecting the health of the staff who work there. Station refurbishment work means that the ventilation system is currently out of action.
November 2012 in Train Operations
Method of working
Rules and procedures
Work environment
West Midlands
East Midlands
Concern has been expressed about customers' luggage obstructing the train doors and gangways on East Coast services between King's Cross and Aberdeen/Inverness.
May 2012 in Train Operations
Knowledge Skills and experience
Training and briefing
West Midlands
May 2012 in Train Operations
Equipment
Knowledge Skills and experience
Training and briefing
West Midlands
December 2010 in Train Operations
Station and platform
Method of working
West Midlands
Platforms not being gritted or cleared during heavy snow in the south Manchester area concerns one reporter.
November 2010 in Train Operations
Equipment
West Midlands
South West
CIRAS has received a report about the poor readability of passenger safety information when displayed on the new on-train entertainment system.
November 2010 in Train Operations
Equipment
Method of working
East Midlands
West Midlands
A reporter is concerned that the safety stickers on the Class 170 trains operated by First TransPennine Express display the wrong message.
March 2010 in Train Operations
Rules and procedures
Method of working
Training and briefing
South East
Central
West Midlands
East Midlands
A reporter is concerned that train drivers and managers have not received coupling refresher training on the Voyager 220/221 and High Speed Trains (HSTs), or training below the sole bar on HSTs, for over two years.
March 2010 in Train Operations
Method of working
Equipment
Central
West Midlands
A reporter has witnessed an event which they suspect contravenes the Rule Book and is seeking clarification.
January 2010 in Train Operations
Rules and procedures
Supervision and Management
Communication and teamwork
Central
West Midlands
A driver is concerned that face-to-face safety briefs are being conducted far less frequently than they once were at London Midland, both at Worcester and Birmingham New Street.
