- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
May 2011 in Train Operations
A fire exit at Norwich station obstructed due to the gates being locked, which could delay evacuation in the event of a fire and potentially leave staff trapped, was reported to National Express East Anglia in 2007.
April 2011 in Train Operations
Rules and procedures
East Anglia
Concern has been expressed about the use of mobile phones at National Express East Anglia depots.
March 2010 in Train Operations
Method of working
Equipment
Communication and teamwork
Work environment
East Anglia
East Midlands
Maintenance issues raised in National Express East Coast (NXEC) repair books are of concern to a reporter.
March 2010 in Train Operations
Equipment
Method of working
Rules and procedures
Communication and teamwork
East Midlands
East Anglia
Concern has been raised about axle isolations on High Speed Trains (HSTs).
March 2010 in Train Operations
Equipment
Rolling stock
East Midlands
East Anglia
A reporter has contacted CIRAS with concerns over the Electronic Point of Sale (EPOS) system which was installed on-board class 125 and 225 trains on the National Express East Coast route just over a year ago
August 2009 in Train Operations
Method of working
Equipment
South East
South West
Central
North West
East Midlands
West Midlands
East Anglia
Concern has been raised about the design and use of on-board trolleys that provide passengers with hot and cold drinks and cold food on the Voyager trains and HSTs across almost all Cross Country routes.
August 2009 in Train Operations
Station and platform
Equipment
Work environment
South East
East Anglia
A potential slip/trip hazard at Stansted Airport has been raised as a concern by a driver.
August 2009 in Train Operations
Rules and procedures
Equipment
Rolling stock
East Anglia
A reporter fears that the current business climate is affecting maintenance standards at National Express East Anglia.
August 2009 in Train Operations
Equipment
Work environment
South East
South West
Central
North East
North West
West Midlands
East Midlands
East Anglia
Incorrect fire extinguishers provided in the kitchen areas on the newly refurbished Voyagers and high speed trains (HSTs) are a concern for one reporter.
June 2009 in Train Operations
Equipment
Rules and procedures
East Anglia
A reporter is concerned about the safety of train staff and passengers due to defective emergency telephones in the Stansted airport tunnel.
