February 2012 in Train Operations
January 2011 in London Underground
A reporter is concerned about London Underground's lone Supervisor proposals to remove some Customer Service Assistant (CSA) positions, despite the fact it may impact on the effectiveness of an emergency response.
September 2010 in London Underground
A reporter has contacted CIRAS regarding Rentokil-Initial staff not being allocated breaks at Hammersmith depot. According to the Working Time Directive (2003), staff should receive a 20 minute rest break for every six hours worked. However, the reporter comments that this is not happening and staff are working up to eight hour shifts without a break.
March 2010 in London Underground
A reporter is concerned about untrained staff handling safety critical calls at the control centre based at Canary Wharf. In addition, a high workload in a highly pressured environment with fewer staff is causing stress and low morale amongst staff.
January 2010 in Network Rail and Suppliers
Two reporters have independently come to CIRAS with concerns about inadequate banksman training and high workload for customer service assistants at St Pancras station.