- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
October 2012 in Train Operations
Fatigue
Rostering
Workload
South East
A reporter is concerned about Service and Operations Controllers not receiving rest breaks during 12 hour shifts.
February 2012 in Train Operations
Workload
Method of working
South East
January 2011 in London Underground
Workload
Supervision and Management
South East
A reporter is concerned about London Underground's lone Supervisor proposals to remove some Customer Service Assistant (CSA) positions, despite the fact it may impact on the effectiveness of an emergency response.
September 2010 in London Underground
Fatigue
Workload
Rostering
South East
A reporter has contacted CIRAS regarding Rentokil-Initial staff not being allocated breaks at Hammersmith depot. According to the Working Time Directive (2003), staff should receive a 20 minute rest break for every six hours worked. However, the reporter comments that this is not happening and staff are working up to eight hour shifts without a break.
March 2010 in London Underground
Fatigue
Workload
Rostering
South East
A reporter is concerned over staff working multiple double
shifts at Associated Trade
Services.
March 2010 in Network Rail and Suppliers
Workload
Method of working
South East
A reporter is concerned about the pressure being placed on staff due to the short time periods allowed for possessions.
March 2010 in London Underground
Rules and procedures
Workload
Method of working
South East
Station supervisor cover for large, interchange stations on the Jubilee line is a concern for a reporter.
March 2010 in London Underground
Workload
Rules and procedures
Supervision and Management
Communication and teamwork
South East
A reporter is concerned about untrained staff handling safety critical calls at the control centre based at Canary Wharf. In addition, a high workload in a highly pressured environment with fewer staff is causing stress and low morale amongst staff.
January 2010 in Network Rail and Suppliers
Training and briefing
Workload
South East
Two reporters have independently come to CIRAS with concerns about inadequate banksman training and high workload for customer service assistants at St Pancras station.
November 2009 in London Underground
Fatigue
Workload
Rostering
Rules and procedures
South East
CIRAS has received a report about staff working during the day in the office and then going out to do work on track at night.
