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A safety net when all else fails

53095 Self-dispatching of services at Stockport station

November 2014 in Train Operations

tagged Communication and teamwork Method of working Rules and procedures Station and platform North West

A reporter is concerned about CrossCountry Guards self-dispatching at Stockport station if Station Staff are not immediately available to assist them. This is particularly a problem when services arrive late or passengers require boarding assistance.

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53283 Six-car services at Howden blocking level crossing

November 2014 in Train Operations

tagged Infrastructure Level Crossings Method of working Station and platform North East

A reporter is concerned about the potential misuse of the level crossing at Howden station due to six-car services blocking the crossing.

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52910 Sewage leaking at Edinburgh Waverley station

October 2014 in Train Operations

tagged Station and platform Work environment Scotland

Concerns have been raised that sewage is leaking from the East Coast toilets which are located above platform 11 at Edinburgh Waverley station.


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52988 Dispatchers not visible at York station

October 2014 in Train Operations

tagged Communication and teamwork Method of working Station and platform North East

Train Crew have raised concerns that Platform Staff assisting with dispatch are not always visible at York station.

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53010 Dispatch issue at Inverness station

October 2014 in Train Operations

tagged Infrastructure Station and platform Scotland

Concerns have been raised that staff have no visibility of the adjacent side of platform six when dispatching the train at Inverness station.

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52549 Flooding in passenger tunnel at Potters Bar station

August 2014 in Train Operations

tagged Infrastructure Station and platform Work environment South East

Concerns have been raised about flooding in the passenger tunnel beneath the track at Potters Bar station.

 

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52620 Unsecured information signs at stations

August 2014 in Train Operations

tagged Equipment Station and platform Supervision and Management South West Central

Concern has been expressed that some of the information signs at stations have become loose and unsecure.

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52951 Pigeons nesting on offices at East Croydon station

July 2014 in Train Operations

tagged Station and platform Work environment South East

Concerns have been raised about pigeons nesting on the roof of the offices located on platforms five and six at East Croydon station. Droppings are reported to be coming through the ceiling and falling into the office below, creating an unpleasant work environment.



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51811 Lighting and gritting issues at Shrewsbury station

June 2014 in Train Operations

tagged Equipment Infrastructure Station and platform Work environment West Midlands

Concern has been expressed that some of the lighting at Shrewsbury station is no longer working. Also, during bad weather some areas of the walking route are not being gritted.

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52749 Automated platform announcements causing confusion

June 2014 in Train Operations

tagged Communication and teamwork Station and platform South West

Concerns have been raised about the timing of automated platform announcements, which are confusing staff and passengers. This is reported to be an issue in the Guildford area.

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