- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
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- Freephone: 0800 4 101 101
- Text us on: 07507 285 887
- Freepost: Freepost CIRAS
- Call me back
April 2013 in Train Operations
Station and platform
Work environment
Equipment
South East
Concerns have been raised about the lack of heating at West Hampstead Thameslink station.
March 2013 in Train Operations
Level Crossings
Station and platform
Method of working
East Midlands
A reporter has expressed concern that passengers are crossing when the barriers are down at Newark Castle level crossing in order to catch trains waiting at the station.
February 2013 in Train Operations
Communication and teamwork
Equipment
Station and platform
North West
Station staff are concerned about the reliability of the back-to-back radios provided for employees working in Liverpool city centre stations. The stations affected are Hamilton Square, James Street, Liverpool Central, Liverpool Lime Street and Moorfields.
February 2013 in Train Operations
Work environment
Station and platform
Rolling stock
West Midlands
A reporter is concerned that the build-up of diesel fumes at Birmingham New Street is affecting the health of the staff who work there. Station refurbishment work means that the ventilation system is currently out of action.
February 2013 in Train Operations
Method of working
Rules and procedures
Station and platform
East Midlands
Concern has been expressed that Guards working local services stopping at Nottingham station are not carrying out the dispatch procedure correctly.
January 2013 in Train Operations
Work environment
Station and platform
South West
Concerns have been raised regarding a strong, unpleasant smell of sewage in the ticket office at Bath Spa station.
December 2012 in Train Operations
Station and platform
Equipment
Rules and procedures
Scotland
A reporter is concerned about the perceived lack of consistency in car stop signage at stations across Scotland. This has the potential to confuse Drivers about where exactly they should be stopping at platforms and could contribute to stopping short of the platform incidents.
November 2012 in Train Operations
Rules and procedures
Station and platform
Supervision and Management
Not Specified
November 2012 in Train Operations
A reporter is concerned that the fire alarm at Newport station is being constantly activated causing complacency amongst staff.
November 2012 in Train Operations
Security
Station and platform
South East
A reporter has witnessed incidents of passengers, especially youths, trespassing at Pitsea station on a daily basis to avoid paying their fare.
