August 2009 in Train Operations
CIRAS has received report about the trolleys used by CrossCountry on Voyager trains and high speed trains (HSTs). A number of issues have been raised here about the trolleys, and also about the refurbished catering areas.
The issues raised about the trolleys are:
In addition to the above, the following concerns were raised over the refurbished catering area in the HST:
There is no provision for the following in the catering areas on both HST and Voyager trains:
These issues have been raised repeatedly by staff across the fleet, but the reporter states that staff are simply informed that everything has been properly risk assessed. Despite this, staff continue to feel unsafe working in the current conditions.
Would CrossCountry consider the concerns raised above by the reporter?
The weight and manoeuvrability of the new trolleys on HST and Voyager trains was also the subject of CIRAS report 40739. It was also mentioned that the brakes are unreliable and that drawers will swing open, hitting the staff.
The report is quite detailed, and a number of concerns have been answered in previous reports.
We have assessed the trolley in conjunction with H&S reps and stated the weight on risk assessments that were completed prior and during its introduction. We are now revisiting the risk assessments, it is important to remember that unlike other train operators we have a home base unit on board the trains, this reduces the requirement to carry stock through the train that is not needed at that time, for example we don‟t need to carry beer on the trolley at 07:00. We need to change our stock during the day to suit the requirements of our customers, this reduces the overall weight.
The fitment of a cover to the spout will be considered, however we will also review the training provided and provide updates, other operators of similar style trolleys have not encountered the same problem.
With regard to fire extinguishers, we undertook a full fire risk assessment prior to the HST trains coming into service this was done by CHUBB the leading fire experts, and we agreed that the extinguisher is better placed outside as this reduces the overall risk of the fire spreading, as you can tackle the fire better from outside the home base and close the door to help contain the fire.
Fire blankets are not fitted to HST, and would not serve any
purpose. Fire Blankets are only suitable for "hot fat‟ cooking, the
fitment to Voyagers was a result of an inferior fire risk
assessment, which included pendolinos, when CrossCountry was part
of Virgin Trains, hot fat cooking is undertaken on West Coast
We have now finally begun the final stage of the HST home base vehicles to resolve the issues relating to electrical power, this will then enable hand washing facilities to function correctly as well as panic alarms.
We have not had any accidents relating to sharp edges; staff are reminded that any defects including sharp edges should be reported to maintenance control. As part of the review of the risk assessments, we will also do a further inspection.