May 2012 in Train Operations
According to the reporter, agency Security Staff should only be on the platforms undertaking security duties. However they are often involved in checking half of a terminating train while Platform Staff check the other half, even though they are not thought to be qualified to do so. As a result, the reporter believes there is a potential for the carriages to not be checked properly, increasing the likelihood of passengers being taken into the sidings onboard trains.
Could Greater Anglia please:
Response from Greater Anglia (formerly National Express East Anglia)
Greater Anglia would like to thank the reporter for raising their concerns.
The agency staff in question are not employed for security purposes, but to assist our Platform Staff in emptying the train of customers between 17:00 - 19:30 Monday - Friday.
All staff attend a local safety induction and are advised on the following:safety responsibility statement;
Please note that Greater Anglia employs a security agency between the hours of 23:30 until 01:30 for the purpose of lone working. The Guard is in place to shadow the lone worker in his duties for the security of the individual whilst terminating trains and closing the station to the public at end of service.