50402 Health concerns in customer reception at Darlington
May 2012 in Train Operations
Supervision and Management
A reporter is concerned about the design and layout of the
customer reception office at Darlington station. Their main
concerns are as follows:
- The two desks in the office are straight and at a height of
approximately one metre from the ground. This results in staff
having to stretch to get to the four monitors and phones placed on
the desks. Due to the height of the desks, staff have had to
position their chairs lower, which could lead to knee or leg
- Filing cabinets are placed directly above where staff sit and
cannot be easily accessed. The reporter believes there is a
possibility that these could fall and injure those working directly
- Two computer monitors have been placed directly under the
fluorescent lighting in the office, causing screen reflections
which reduce visibility.
- The office does not appear to be cleaned on a regular basis,
with thick dust settling in many places.
Due to the gradual introduction of more
equipment, the situation has become progressively worse over time.
This is not helped by the fact that the office is very small to
begin with. The reporter feels a lot could be done in order to make
the office safer and ergonomically friendly.
- Consider replacing the straight desks with curved desks of an
- Relocate the filing cabinets which are directly above where
- Relocate the two computer monitors which are placed directly
under the fluorescent lighting?
- Inspect the office to see if other ergonomic improvements could
- Consider implementing a regular cleaning programme for the
Response from East Coast
East Coast would like to thank the reporter for
highlighting this issue which has been discussed at a local level
There is recognition that this area requires
wider improvement and as such a fully adjustable chair has been
purchased for use in the customer reception office. In addition
three anti-glare screens have been ordered to help counter the
glare caused by the lighting.
Concerns regarding the cleaning standards have
been highlighted to the cleaning contractors and cleaning is now
part of nightshifts specification.
A longer term solution will require significant
investment and this funding aspiration has already been put forward
for 2012 by the Station Manager. The aim of this is to cover
all other aspects of the report made.