July 2012 in Train Operations
Could East Coast:
Response from East Coast
Workstation and ergonomic assessments have taken place and a number of the resulting recommendations have already been implemented.
Physical amendments and improvements made include the installation of microphones for staff and customer use, and changes to the workstation lighting to allow individuals to make alterations in line with their own personal preferences. Non reflective keyboards, screen filters and adjustable foot rests have also been ordered. It is acknowledged that there is still work to do and repairs to the air conditioning system are still to be completed, but this is being progressed.
In terms of the wider travel centre refurbishment, the East Coast property team, local station management and Union Representatives have carried out a site visit and together with staff involvement have generated two options for the teams to review and feedback on. Once a period of consultation is complete we will be seeking to implement the preferred option.