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Our mission

Speaking up for individuals

Our mission has been the same since 1996 – to listen to your health, wellbeing and safety concerns when you feel you can’t use internal reporting channels, or you have tried without success. We protect your identity and raise your concern with the relevant company for resolution. We keep you in the loop so you know what action has been taken.

Have a concern? – make a report

Enabling business improvement

Keeping your workforce, customers and the public safe and healthy is a key element of good business performance. As a member of the CIRAS community you can tap into opportunities for improvement noticed by your people, but which otherwise remain hidden. Reports raised confidentially overcome perceptions of fear or lost confidence in internal systems – so that you can reduce risk and also improve safety culture by changing those perceptions.

Frequently asked questions

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Our story

From small beginnings as a charity working with a train operator to surface frontline concerns, CIRAS partnered with the GB mainline railway through two decades of significant improvement in safety performance. Our confidential reporting service cuts across organisational boundaries and continues to be an integral part system safety management.

Our service is now widely used across transport and infrastructure – our members span construction, transport operators including bus, light rail, tram, urban metros and mainline rail, and the transport supply chain.

We take calls on a wide range of concerns affecting the health, wellbeing and safety of staff, passengers or the public. From rules non-compliance and equipment issues through to fatigue, security and working conditions – these are all early indicators of potential harm. The concerns raised through our hotline often have common themes, and we are uniquely placed to share learning and good practice across the CIRAS community.

CIRAS exists for its members and is funded by them. We listen to our changing member needs through an advisory committee formed of member representatives, unions and independent experts.

As a not-for-profit subsidiary of RSSB Group, we have access to a range of expertise and data to support our work whilst retaining financial and operational independence. We are driven by the same values of being trusted, customer focused, knowledgeable and innovative.

If you are a forward-thinking organisation keen to embrace a positive reporting culture, do join us to become the next part of our story.

We listen to those who are not being heard, and challenge those with the power to change things to act. We close the loop with those brave enough to speak up so that they know it was worthwhile and will speak up again.