Bus station welfare facilities repaired
Work carried out in response to concern about hygiene and cleanliness that highlighted the potential spread of Covid-19
Case Studies
Operational changes reduce exposure to fumes
Changes proposed for rule book, with high-speed tunnel ventilation improved and new driver operational controls identified
Excess dust investigated
Plant room cleaned and ventilation system improved after dust levels concern
Station CCTV reviewed
System layout and coverage to be improved, with more cameras added
Workload at Eastcroft depot reviewed routinely
Staff taking shortcuts to complete work is investigated
Construction design management arrangements reviewed
Concern raised over work taking place at Westbury sidings with investigation carried out
Working practices changed during Covid-19 crisis
Cleaning regimes enhanced to reduce the spread of Covid-19
Covid-19 control and prevention measures highlighted
Particular processes in place to ensure soap is made available to staff
Cesspit cover ordered and replaced at Chingford yard
A reporter raised a health and safety concern about raw sewage in Chingford yard at Chingford station
Work-life balance highlighted after review of travel times
Long travel times for employees addressed
Conductors rebriefed on dispatch observation at Busby Station
A reporter has raised a concern over the safety of dispatching services from the Glasgow bound platform at Busby station, on the East Kilbride line
Rosters checked to ensure sufficient competent staff on duty
A reporter is concerned that work carried out by Balfour Beatty’s Integrated Track Team and its subcontractors is potentially unsafe
Investigation identifies improvement opportunities at depot
A reporter has raised a concern regarding unsafe practices at Willesden Junction depot which are said to have been going on for over a year
Electrical switch room cleared at Reading train care depot
A reporter has raised an ongoing safety concern regarding the use of the main electrical switch room to store equipment and other various items at Reading Train Care depot
Train operators work to resolve crowding issue
A concern has been raised regarding last minute platform changes for a Thameslink service at Finsbury Park Station
Appleford Railway Yard conditions greatly improved
According to a reporter, road three at Appleford Railway Yard had been covered in copious amounts of wet mud
Staff awareness of fatigue raised in Toolbox Talks
A reporter has requested clarification over Bombardier’s fatigue management at Old Oak Common Depot
Better quality PPE to be issued by contractor after survey
Concern expressed over employees not being provided with seasonal PPE during summer and winter
New ‘buggies’ sign placed on buses
Number of buggies allowed on buses clarified and communicated after emergency evacuation concerns raised
Network Rail and Govia Thameslink work to resolve crowding issue
Signallers rebriefed and communication processes improve
Vehicle preparation and safety procedures improved at Crewe
A reporter has raised a concern regarding exposure to dust at Crewe depot
Health risks controlled and automatic boot wash installed
A reporter has raised a health and safety concern regarding the working environment of Liverpool Street Station
Driver comfort improved on buses after consultation
A reporter has raised a health and safety concern regarding uncomfortable driver seats on some ADH buses
Potentially hazardous sign rectified at Kent House station
A concern has been raised regarding permanent safety and security signage on the Northbound slow platform at Kent House Station
Comprehensive re-briefing process undertaken
A reporter has raised a concern regarding the new obstacle detection level crossings that have been introduced at Ferrybridge signal box
Recruitment and shift pattern review increases staff cover
A reporter has raised multiple safety concerns regarding Shields Depot in Glasgow
Fire doors repaired and reporting channels refreshed
A reporter has raised a concern regarding the safety reporting culture within the customer service assistance team for North East Metro Operations Limited (NEMOL)
Cycle signage reviewed for electric express trains
A reporter raised a safety concern regarding the cycle spaces allocated on the new Great Western Railway (GWR) electric express trains
Full fleet inspection for drivers’ seats on Class 156 units
A reporter raised a safety concern regarding the condition of drivers’ seats on Class 156 units
Dial-a-Ride considers measures to limit driver time behind the wheel
A reporter raised a concern about the lack of policy enforcement for the five and a half hours driving limit at Dial-a-Ride
Site inspection to control giant hogweed at Thornliebank station
A reporter raised a safety concern regarding an overgrowth of giant hogweed at Thornliebank station
Slip, trip, fall hazard addressed at West Marina Depot
A reporter raised a concern regarding the shoe gear guard boards that were installed at West Marina Depot.
Seagull infestation at Kirkdale Depot
A reporter raised a concern regarding a seagull infestation at Kirkdale Depot, which was causing an unpleasant environment for staff.
On-site safety addressed in Birmingham City Centre
In early 2018, a reporter raised concern about the work the Midland Metro Alliance is undertaking whilst extending the tram system in Birmingham city centre
Dispatch safer at Stockport Station after review
A reporter raised a safety concern regarding the staffing levels of dispatch staff at Stockport Railway Station
Faulty screen replaced at Stratford to address visibility issue
A reporter raised a concern about a malfunctioning camera at Stratford railway station
Fatigue management enhanced after concerns highlighted
A reporter raised a safety concern about staff exceeding the 14 hour door-to-door policy
Cab seat audit leads to review of process for reporting defects
Two reporters raised concern about the Dennis Enviro 200 bus drivers’ seat causing back pain
Communications improve at Canton Depot
A reporter raised a safety concern about the potential for signals passed at danger (SPADs) at Canton Diesel Depot, Cardiff, during engineering works
Procedure for assisting vulnerable people in the driver’s cab changed
A reporter raised a concern regarding the procedures around High Speed Train (HST) drivers assisting individuals who may be feeling suicidal
New LED OFF indicator installed for better visibility
A reporter raised a concern about the poor visibility of the OFF indicator for train dispatch on platform 3 at Preston station
Safety advice for manual handling risk assessments updated
A reporter raised concerns about manual handling risk assessments for troughing that had not been communicated to contractors
New rosters and more staff at Hoo Junction depot
A reporter raised a concern regarding the 12-hour rule on rostering at Hoo Junction depot
Air conditioning prioritised and defect reporting improved
A concern was raised regarding defective air conditioning on board multiple models of buses operating from a London depot
Safety of dispatch improved after visibility issues
A concern was raised regarding the use of incorrect equipment during dispatch procedures by staff at a group of train operating company (TOC) stations
Vacancies filled and communications improve at control centre
A reporter was concerned that staff shortages at a control centre were impacting on workload, with potential safety consequences for the railway