Make the right call and report it

If you make the right call and report your safety concerns, the right people can take action. What you know could help keep others safe.

You could tell your supervisor or manager, use company reporting channels, raise a close call, or speak to a union. If you prefer to raise your concerns in confidence, or you’ve tried other reporting channels without success, contact us: CIRAS confidential safety hotline for transport.

We listen to you. We protect your identity. We send a report to the right people at the relevant company who can act. They won’t know who you are but we will tell them your concern. Our member companies commit to investigate, take appropriate action, and respond. We'll share their response with you so you know what's happened. You can raise a concern through us for your employer or for another company.

Will you make the right call and report your safety concerns? Or build a listening culture so others can? Scroll down to our features to discover how, and why listening is crucial for safety. When someone is listening, we’re all more likely to make the right call and raise our concerns.

Download our Make the right call member resources pack

How to contact CIRAS

Go to the online form

Or:

Report helpline UK: 0800 4 101 101
Report helpline ROI: 1800 239 239
Freepost CIRAS (UK only)
CIRAS reporting app – download it from Google Play or the App Store.

What you can report to CIRAS

If your concern is urgent, please tell your supervisor or use appropriate reporting channels instead of CIRAS, so they can deal with it straight away.

Click on our videos below to watch them: for reporters on the left, and for members on the right.

Build a listening partnership

In a listening culture, leaders and managers are open to hearing from staff, however they raise their safety concerns, listening carefully and impartially.

We can help you build your listening culture. Our Make the Right Call campaign encourages us all to think about how we listen and is a reminder that there are many ways for everyone's concerns to be heard. People speak up in different ways. Promoting CIRAS as one of your reporting channels and responding to our reports helps show that you are listening and learning.

As a CIRAS member, you can also hear from others working in transport, not only people at your company. We provide extra listening, and that’s a win-win for everyone. You’re able to listen and learn across the sector through our searchable reports and the good practice we share.

Speak to your CIRAS stakeholder manager if you would like additional help with building your listening partnership. You can find their details in your MyCIRAS area, or contact us to find out.