We consider what makes a good speak-up culture, what listening really means – and who is there to listen – in our latest article for RailStaff.

Man leaning over counter speaking to woman in customer service while gesturing

Read the RailStaff article

The article also looks at what concerns we have received about workplace abuse tell us.

'A listening ear needs more than an open door. A psychologically safe environment also means respecting that everyone is different and that how people prefer to speak up reflects this.'