On this page you will find answers to some of your most frequently asked questions and links to more information across our website.
What is CIRAS?
CIRAS is a wholly-owned subsidiary of the Rail Safety & Standards Board (RSSB). We offer an independent, not-for-profit confidential reporting service to the transport sector.
Our ambition is to improve the health, safety and wellbeing of staff and passengers by giving people a way to speak up about their concerns in confidence, as well as enabling our members to learn from the intelligence this provides and from each other.
CIRAS stands for the Confidential Incident Reporting & Analysis Service.
How do I contact CIRAS?
Call: 0203 142 5369
To raise a concern:
Use our online reporting form
Report hotline UK: 0800 4 101 101
Report hotline ROI: 1800 239 239
Freepost: CIRAS (UK only)
Is CIRAS confidential or anonymous?
CIRAS provides a confidential service. We handle the identity of reporters, and any other individuals involved in a concern, confidentially.
Confidentiality is not the same as anonymity. With anonymous reporting, no one knows the identity of the person reporting a concern. If you report something anonymously, there is no way for anyone to get back to you to tell you what happened with your report – you may never find out. With confidential reporting, you share your details but they are protected – and in the case of CIRAS, only the CIRAS analyst you speak to will know who you are. This means they can let you know how the company responded – and you will see what’s happened because you spoke up.
Has CIRAS ever breached confidentiality?
No. Since starting in 1996, we have listened to thousands of concerns and we have never breached confidentiality. We will never release details that could identify anyone raising a concern with us, to anyone.
Who can join CIRAS?
CIRAS membership is open to any transport-related organisation where management of the safety, health and wellbeing of staff, customers and the public is important. We listen to concerns from across transport, infrastructure and the transport supply chain, including bus, mainline rail, light rail, tram, urban metros, highways and ports.
How many members does CIRAS have?
We have almost 2,000 member companies.
What are the benefits of CIRAS membership?
When you join CIRAS, you are providing your employees with a choice of how to speak up about health, safety and wellbeing concerns. This means they are less likely to stay silent, and you are less likely to lose out on vital safety intelligence. Providing the option to raise concerns confidentially can encourage people who are not comfortable speaking openly through internal channels to come forward, so you hear from a greater variety of voices in your business.
CIRAS can help you to reduce risk and, by helping you avoid expensive incidents, strengthen your business performance. By showing your employees that you are willing to make it easy for them to speak up in any circumstances, you are also improving your safety culture, driving employee engagement, and offering them (and you) peace of mind.
Visit our membership pages for more.
How much does CIRAS cost?
The cost of membership will depend on your turnover. CIRAS operates nine levy bands which relate to the turnover of the parts of your business which will be covered by the membership – this could be some or all of your transport operations. Once we know this information, we can advise you what your annual levy will be.
See Your levy explained for more information on why we use this approach.
How can my company join CIRAS?
If you are ready to join now, you can find our membership application form and instructions on what to do next on our Join page.
If you want to talk to us first, please call us on 0203 142 5369 or email firstname.lastname@example.org and we will be in touch.
How long does CIRAS membership last?
Membership is annual and runs from 1 April to 31 March every year. See Managing your membership for full details of how this works, including our membership renewal timeline.
Access to a confidential health and safety reporting service is a requirement of the Sentinel scheme rules. Can CIRAS provide this service?
Yes. CIRAS provides a confidential health and safety reporting service that fulfils all the criteria stipulated in the Sentinel scheme rules (see Appendix B of the Sentinel scheme rules).
What can be reported to CIRAS?
If you work for a CIRAS member organisation, you can call us with any concern that you don’t feel able to raise internally, where that concern could impact health, wellbeing or safety. You can report any genuine health and safety concern to us.
Visit Raise a concern to see what you can report and what happens when you do. If you want to report something today, fill out the online form on that page.
Does CIRAS investigate concerns?
No. Our role is to share your concern with the company, enable them to listen and act, and then share their response with you – protecting your identity throughout.
What does CIRAS do if a company does not resolve the issue?
We always let the person who raised a concern know what the company has done in response. If you are still concerned, we share that feedback, and facilitate a confidential exchange between you and the company to ensure that no opportunity to reduce risk has been missed. We have developed a series of tools to support organisations in responding to CIRAS reports.
Do you retain personal details and if so, for how long?
We use any personal details you provide when raising a concern so that we can talk to you about your concern, and then stay in touch to share the response and get your feedback. CIRAS is a strictly confidential reporting service, and any personal information provided by reporters is kept on our secure database. Six months after your case is closed, these details are electronically 'shredded'. See our privacy notice for more details.