CIRAS' Catherine Baker discussed the importance of listening for an inclusive, safe and healthy workplace – especially in times of change.

Director of CIRAS Catherine shared her thoughts about listening to colleagues in a recent article for RailBusinessDaily.

She said: “It is such a powerful message to an employee that they are being listened to and what they say matters.

“If an organisation promotes that listening – open-door policies, days when senior staff walk around the frontline, promoting confidential reporting – it demonstrates a real sense that they want to hear and they’re not afraid of what people are going to say, and I think that’s really important.

“During the Covid-19 pandemic I have definitely seen evidence of positive indicators when it comes to listening, whether that’s organisations that have changed the way that they talk within their organisation, their channels, or perceptions of reporting culture.

“At the same time there have been indications of a suppression in the reporting of concerns that didn’t relate to Covid-19.  Quite rightly, lots of organisations have been really focussed on managing that risk, but the relative scale of reporting other issues seemed to have fallen away.

“One of the challenges we face now is how we all work together to make absolutely sure that we are not missing things.”

Read more in the RailBusinessDaily article