Transport’s independent,confidential safety hotline
If you work in the transport sector, your concerns about health, wellbeing or safety need to be heard.
When you have a concern, but feel you can’t report it internally, have done so without success, or it involves another company, we’re here to listen.
You can speak up safely and confidentially online, over the phone or via our app.
No matter your job role, you can speak up safely to protect yourself and your colleagues.
Mainline rail
Infrastructure manager
Light rail
Bus
Transport supply chain
Urban metro
It’s all worth reporting
We listen to your concerns and share the information with the right people while protecting your identity. The company won’t know who you are, but they can take action on concerns that might otherwise stay hidden.
What can you report?
Welfare facilities
Equipment
Rules and procedures
Unsafe practices
Infrastructure
Training and competence
Health and wellbeing
Culture
Working environment
We make it heard
When you raise a health, safety or wellbeing concern through CIRAS, we send a report to the right people at the relevant company.
Companies then investigate, take appropriate action, and respond. We'll protect your identity and share their response with you, so you know what’s happened.
We protect your identity
Our reporting service is confidential, not anonymous.
That means we will ask for your contact details, but protect your identity.
We need to stay in touch to fully understand the concern, share the company’s response, and give you the opportunity to ask further questions.
Complete the online form
If you don't have any concerns right now, downloading the app below is a great way to be ready to speak up safely when you need us.
Be prepared
Search for ‘CIRAS Reporting’ on Google Play or the App Store, or follow the links below.
Frequently asked questions
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Why not use internal reporting channels?
CIRAS complements internal systems, bringing concerns that companies might miss to the surface. We will listen to your concerns involving any company in the transport industry – not just your employer - whether you’ve reported your concern internally before or never raised it through any channel.
Sometimes, you might prefer someone impartial to listen, such as if a concern’s affecting your ability to fulfil your role, or there’s a wider culture issue impacting safety.
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How do we protect your identity?
As an independent, not-for-profit organisation, we have maintained the confidentiality of those we have listened to since we were established in 1996.
Staying confidential goes beyond not using your name. We ensure absolutely nothing could identify you or a colleague. For example, we will only mention a location if enough staff work there so that you could not be identified.
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Who do you send a report about my concern to?
We send your report to the relevant company, and never in a way that identifies you.
The company will review your concern, investigate, take appropriate action and respond to CIRAS. We share the company's response with you, so that you know you’ve been heard.
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What if the issue isn’t resolved?
The company's response will be shared with you. If you still have concerns, you will be able to give feedback.
We’ll facilitate a confidential exchange between you and the company to ensure that no opportunity to reduce risk has been missed.
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Will my employer find out I contacted CIRAS?
If you raise a concern, we will ensure the report cannot identify you. They will know about your concern, but not who raised it.
