At CIRAS we want to help reduce health, safety and wellbeing risk by giving people a way to speak up, safe in the knowledge they will be heard in complete confidence, and their concerns passed on so our member company has the chance to resolve it. The majority of CIRAS reports lead to positive action – that is, something which makes the workplace healthier or safer. So, we have borrowed a popular seasonal song to share some examples of what concerns gets reported to us - and how our members have resolved them. We hope you enjoy our ’12 concerns of Christmas’.

  • Concern #1: Overcrowding during the busy Christmas period, passengers running for the train or bus with luggage and struggling to board services that are already full. Resolved by: risk assessing dispatch process during busy periods; positioning security staff along platforms during busy periods to control customer behaviour on platforms; and implementing additional crowd control measures.
  • Concern #2: Inadequate PPE during winter months, jackets not waterproof and do not keep staff warm.  Resolved by ensuring staff are equipped with suitable waterproof jackets that protects them from the winter elements.
  • Concern #3: Insufficient lighting on platforms, yards or car parks/garages. May lead to a slip, trip or fall.  Resolved by carrying out repairs to broken lightbulbs.
  • Concern #4: Lack of heating making work environments uncomfortable. Resolved by investigating and improving heating in work environments and providing temporary heaters where possible.
  • Concern #5: Tarmac in car park in poor condition - during winter months and bad weather, the tarmac becomes slippery. Resolved by repairs to tarmac, filling of potholes, clearing of blocked drains, clearance of mud and debris, improve car park markings on floor.
  • Concern #6: Lack of gritting on walking routes pose a slipping hazard. Resolved by ensuring all areas are gritted during bad weather and all work areas are provided with gritting supplies. 
  • Concern #7: Insufficient rest breaks during 12-hour shifts could lead to fatigue and potentially harmful consequences. Resolved by ensure staff are receiving enough breaks to allow them to eat, drink and rest.
  • Concern #8: Poor visibility of dispatchers in evenings due to dispatching lamps being unavailable. Resolved by ordering in new and additional lamps to ensure they are available to all members of staff.
  • Concern #9Rules and procedures are not being followed or adhered to. Resolved by briefing staff on rules and procedures and carrying out site audits.
  • Concern #10Rotating shift patterns may lead to fatigue and unsafe working practices. Resolved by reviewing management of shift rotation and exploring the time taken for rest breaks during shifts.
  • Concern #11: Lack of vegetation management at station. Resolved by reviewing vegetation management at stations and carrying out vegetation removal if necessary.
  • Concern #12: Lack of welfare facilities available for staff during shifts. Resolved by clarifying where welfare facilities are available for staff to use during shifts, and ensuring adequate facilities are available at the end of a bus route/ at depots/ on work sites.