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Reporting data insights: periods 1–9 2025/26

We share insights from reports to CIRAS in the 2025/26 financial year.

This financial year has seen an increase in station staff raising concerns to CIRAS. This trend could be a symptom of what the wider industry is seeing, which is an increase in antisocial behaviour towards frontline staff.

As of period 9, we have processed 20 reports in 2025/26 about unsafe practices, and this theme has entered the top six. One report discussed the practice of carrying out ticket inspections at a station location with heavy footfall. The concern was that these inspections were causing a bottleneck and contributing to crowding on the platform. Due to the year-on-year increase up to period 9, we will monitor this theme for its emerging drivers.

As of period 9 this year, 29% of reports had a perceived root cause tagged as infrastructure, vehicles, equipment and clothing. This has already overtaken the percentage at this point in 2024/25, and appears on course to be higher than in 2023/24. This is interesting as there are already well established reporting processes for issues relating to the quality or availability of assets (which this root cause includes). This increase could be a symptom of how quickly these faults are being responded to or the responses that fault reporting processes provide.