Case study: Digital-only Rule Book access
31 March 2026
Guidance shared on using and replacing tablet devices.
IT resourcing constraints mean these issues aren’t dealt with quickly, and a backlog builds.
Train crew work various hours, so IT support may not always be available. They might not have prompt access to the Rule Book or be able to familiarise themselves with relevant industry changes.
TfW said the roll-out of tablets was phase one of a two-phase programme. Phase two will evolve the devices' capabilities and associated document and software access. It will consider the findings from this report.
The tablets lose all charge if not used for a while, then need an enhanced charge to be operational. Charging and using them regularly prevents this. TfW has introduced monthly use requirements.
Tablet performance worsens with multiple apps open, so it's best to close any apps not in use. TfW will replace older tablets with newer ones at the end of their useable life.
Staff are locked out of their tablet when it isn't used for 10 days, as part of security protocols. The tablet then needs to be resynchronised. Any colleague can do this with guidance. Using devices more prevents this. Colleagues on leave or absent long–term need to have their devices unlocked on their return.
Planning for phase two has begun. TfW will communicate timings. This phase will also explore further support, such as extended hours and swappable devices in key depot and bookingndashon locations. It will help the IT function understand frontline requirements.