Why we take confidential reports – not anonymous – and what the difference is.

   Confidential vs anonymous reporting. Confidential: 1. Only our reporting analysts know your identity. They follow strict confidentiality training and protocols. Our analysts speak to you to build a full picture of the issue. 2. We can also ask you follow-up questions to help get your concern resolved. 3. We can share with you the company’s response. 4. You can ask the company further questions without being identified. 5. You can provide feedback. Anonymous: 1. No one knows who you are. 2. No one can contact you for more information that could lead to action on your concern. 3. You won’t find out what happened as a result. 4. You have no way of asking the company questions about their response. 5. You cannot give feedback about the company response or the process.

What do we mean by confidential?

Being confidential means that anyone raising their health, safety and wellbeing concerns with us has their identity protected. As an independent organisation, we have kept all concerns confidential since starting in 1996.

We never share details that might identify you when we pass your concerns to the relevant company to investigate and act. This emphasises the concern, NOT the person reporting it. We ask for your details so that we can stay in touch through the reporting process.

Confidentiality goes beyond not using your name. When you contact us, our reporting analysts will ask you about your concern in detail, to ensure that nothing could identify you or a colleague. After your report is closed, we destroy any identifying details we hold.

Have a concern? Get in touch!

Raise your concern with us. We’ll contact you at a time that suits you, so we can discuss your concern with you. We’ll then pass it to the relevant company, making sure you get a response – and a chance to ask further questions.

Find out more

How we keep your concern confidential

How you can protect your identity and stay confidential

What is confidentiality and why is it important?

Why it’s important to raise your safety concerns