Keeping your concerns confidential
12 September 2024
CIRAS is a confidential safety hotline, but what does this mean?
Confidential means when you report your concerns to us, only our three-person reporting team knows who you are. This is the team you’ll speak with on the phone. They’ll never reveal your identity. They’ll never reveal the identity of anyone else involved in the concern either.
Putting it simply, being confidential just means we protect your identity. That’s at the heart of what we do, so you feel safe to speak up.
We listen to your safety concerns. If we can’t take them forward—for example, if we couldn’t guarantee confidentiality, or if the issue needs to be dealt with immediately—then we make sure you know where else you can report them.
It’s not just about keeping your name and company secret. We also never include job titles, and we only mention locations if enough people work there, so it’s not possible to know that the report came from you.
Confidential, not anonymous
We’re not an anonymous reporting service. That’s because we ask for your details so we can stay in touch throughout the process.
We contact you to understand fully your concern and to send you the response, and so you can give feedback. After your report is closed, we destroy any identifying details we hold.
Ways to help keep your concern confidential
Following these tips will help everyone else who uses CIRAS too.
- Don’t tell anyone you’ve used us!
- If you’ve reported elsewhere before, let us know. We ask how you said things in that report so that we say it differently.
- Want to include photos or videos? Try not to be seen if taking a photo or video, and always stay in a place of safety. Also, make sure no one is visible in the shot. Once you’ve sent us your photos or videos, it’s sensible to delete them from your phone or whichever device you used to take them.
Did you know?
Sometimes we forward images you’ve sent us to the company your concern is for. When we do this, we send screenshots—not originals—and we name the files so that the company can’t trace them.