Our members’ survey 2025: what you told us
25 March 2026
We’ve reviewed your responses to our annual survey. This is what we’ve learned from your feedback and how we’ll use it.
Thank you to everyone who took the time in the final months of 2025 to complete our survey for members’ CIRAS reps. We received 318 responses. This gives us a good representation of our members’ views from many different areas of expertise across the transport industry. Most responses are from our supply chain members, which is in line with our membership balance.
The feedback you provide always gives us valuable insights into your thoughts about our service. These insights inform our business planning and areas of focus for the year ahead.
This time, we made several changes to the questions we asked in our survey. We moved away from general questions about the types of concerns that people can raise and focused more on the relationship we have with you and the level of information and support we provide.
Do we explain what we do?
You felt (96%) that we clearly articulate the role of CIRAS and how it works. It was positive to hear that you believe that CIRAS complements your own reporting channels and safety culture (93%), and that using CIRAS helps to surface concerns that your company might otherwise miss (79%). We continue to work with you in partnership, helping to improve health and safety (91%), and to act as a listening organisation (92%).
These responses reflect a positive understanding of CIRAS and how we can work with you to help improve safety culture.
Will staff report safety concerns?
Continuing the trend from last year, 92% of you believe that staff will report health and safety concerns if they have them. We’re encouraged to hear that awareness of reporting channels among your staff is good, with 97% of respondents believing that staff are aware of all the reporting options available to them.
Nearly all respondents felt that their companies dealt well with concerns when they’re raised (99%). You also (62%) recognised that staff perception could differ from management’s view of this.
What types of concern may be more difficult for staff to raise?
Building on feedback and responses from previous years, we developed a list of concerns that staff may find more difficult to raise. The top areas where you thought staff may not raise concerns were those relating to mental health, personal concerns that affect their ability to work, issues with senior management, and issues with their immediate supervisor or manager. Many respondents were confident that staff will report any type of concern.
Below: Types of concern that staff members may find more difficult to raise, according to survey respondents
The role of the CIRAS rep
There are 40% of you who have been in the role of CIRAS rep for five years or more, according to your survey responses.
We wanted to explore how you felt about the role of the rep and whether having a single point of contact is the best model to use. For general communications and raising awareness of CIRAS, 61% of respondents believe a single point of contact is the best way. This rises to 69% for dealing with reports. It’s good to hear that you feel we at CIRAS support you in your role as the rep (88%), and that you know where to find information and support if you need it (92%).
Below: responses to survey questions about the role of the CIRAS rep
How we share information and engage with you
We wanted your feedback on the information and articles we share with you in our newsletters Frontline Matters and Membership Matters. Some 41% of you feel that articles shared in Frontline Matters are relevant, with a further 44% responding that they are sometimes relevant. For Membership Matters, 45% say that the articles are relevant, with a further 39% stating they are sometimes relevant. This reflects the diversity in our membership and that many of our reports come from the train operating and infrastructure manager communities. This may not always feel relevant to other members.
There is interest in us reintroducing our shared learning webinars (60% say yes, and 22% sometimes).
There were several comments around CIRAS being more visible on site, during briefings, safety days and having more personal engagement.
How are we using this information?
We’ve followed up with several respondents, with permission, to get more feedback on specific comments, and for further ideas and suggestions for engaging better with you.
Your feedback has informed our planning for the coming year. One key area of feedback is that you wanted more visibility on our reporting data and to get an annual summary of reports and data. We are planning a webinar to present this information and open discussion. More details will follow soon. We are considering your comments around the role of the rep, and the information and suggestions you shared, to help us decide on our resources and communications for the year ahead.
If you would like a member of the CIRAS team to be involved in any briefings, safety days, or other events you’re planning, please get in touch with your CIRAS stakeholder manager. You can find their details in the MyCIRAS area of our website when you’re logged in.
If you have any further questions or would like more information about our reps survey, please get in touch with stakeholder manager Katie at katie.johnston@ciras.org.uk.