When you have a safety concern, you want the right people to listen. It’s important to be heard, and what you know could help keep others safe.

If you make the right call and report your safety concerns, then the right people can act to prevent harm and reduce risk. You could even save a life.

You could tell your supervisor or manager, use company reporting channels, raise a close call, or get in touch with a union. If you prefer to raise your concerns in confidence, or if you’ve tried using other channels without success, you can also contact the CIRAS confidential safety hotline.

We hear you. We protect your identity. We send a report about your concern to the right people who can act. They won’t know who you are, but they will know about your concern. Our member companies commit to listen, investigate, take appropriate action and respond through us so that you know what has been done.

When someone is listening, we’re all more likely to make the right call and raise our concerns.

All of us can find ourselves in the role of listener, whether informally hearing concerns from our workmates or team, or formally if we receive reports of safety concerns through CIRAS or internal channels. By listening, we learn, and encourage others to make the right call.  

So, is it your turn to make the right call and report your safety concerns? Or can you make time to listen, pay attention, and commit to build a listening culture where you work, so that others can make the right call? Find out more on this page.

How to contact CIRAS

If you want to raise a concern through CIRAS, you can contact us at the details below. To stay in touch and find out more, follow us on social media and sign up to our Frontline Matters newsletter.

Remember: if your concern is urgent, please tell your supervisor or use appropriate reporting channels so they can deal with it straight away. Don’t use CIRAS in this instance.

Go to the online form
Report helpline UK: 0800 4 101 101
Report helpline ROI: 1800 239 239 
Freepost CIRAS (UK only)
CIRAS reporting app – available on Google Play and the App Store.  

What you can report to CIRAS

Build a listening culture

When people believe someone will listen, they will make the right call. In a listening culture, leaders and managers are open to hearing from staff, however they raise their safety concerns, and ready to listen to them carefully and impartially. 

As a CIRAS member, you can also hear from others working in transport, not only people at your company. We provide extra listening, and that’s a win-win for everyone. You’re able to listen and learn across the sector through our searchable reports online, and through the good practice we share across our membership community.

We can help you build your listening culture. Follow us on social media and visit our website through the year for new content on listening well and the difference it can make. 

CIRAS membership