What you can report to CIRAS
30 January 2025
Here’s what you can contact CIRAS confidential safety hotline about.
These are many of the sort of concerns we listen to:
- welfare facilities
- equipment
- rules and procedures
- unsafe practices
- hazardous substances
- training and competence
- fatigue
- people’s environment.
There’s more you can report to us. If ways of working, where you work, processes or policies risk the wellbeing, safety and health of you, your teammates, or the public, you can tell us. We also listen to concerns about trespass (see page 13) and infrastructure assets.
Once we’ve listened, we share your concerns confidentially with the relevant company so they can act. They respond, and we share their response with you. We protect your identity.
Change
Any changes and how they’re implemented can increase risk, including changes to a team or how it communicates with other teams. Introducing new equipment, rolling stock, or new procedures brings risk.
Technology change can also impact safety. We pass your concerns about change to the right people, confidentially.
Culture
Work can impact wellbeing. Negative experiences at work can affect you as well as your work. You may be concerned about working culture, hours, workload, and the systems to support you in challenging times. Sharing your concerns confidentially can help. See more about when to use other channels.
What not to report to us
Please don’t report real-time or emergency incidents to us.
We couldn’t guarantee a response in time for a safe outcome. Use more immediate reporting channels instead.
We don’t take reports that relate to a specific individual, including personal grievances or concerns about someone’s drug or alcohol use. Please use more appropriate channels.
When you contact us, we help you as best we can. If you call us with a concern we can’t take forward, our team always ensures you know where and how to report it.
Did you know?
- You can raise a concern with us for any company—not just your employer. See page 14.
- You can tell us your concern whether you’ve reported it already or if it’s the first time you’re reporting it anywhere.
- If there’s imminent risk of harm, use more immediate reporting channels instead of CIRAS.
- We share your concerns with the company. They investigate.
- We have no regulatory power, but ensure you get a response.